Information about the length of time for administration and the high cost of population administration, or the complicated bureaucratic mechanism in the administration of poverty certificates has certainly been experienced by most people. Such clich\u00e9 problems are still common around us, this is because the implementation of public services that currently exist still does not uphold the principles and apply good public service standards.<\/p>\n\n\n\n
Basically, in the implementation of public services there are several principles that must be upheld. Some of these principles are:<\/p>\n\n\n\n
1. Openness<\/p>\n\n\n\n
Public services are open, easy and accessible to all parties. All information related to the person in charge\/work unit implementing the service, service procedures\/requirements, details of time and cost of completion and matters related to public services must be informed openly so that they are easily known and understood by the public.<\/p>\n\n\n\n
2. Simplicity<\/p>\n\n\n\n
Public services are carried out with procedures that are not complicated, easy to understand, easy to implement, fast and precise.<\/p>\n\n\n\n
3. Clarity<\/p>\n\n\n\n
In the implementation of public services, clarity must be provided regarding the deadline for completing the implementation of public services, details of costs and payment procedures, work units authorized to provide services, and information on technical and administrative requirements.<\/p>\n\n\n\n
4. Accessibility<\/p>\n\n\n\n
Places and service locations are easily accessible, the availability of work facilities and infrastructure and other adequate supporting facilities. In addition, to support public services, it comes to the ease of utilizing information systems and the availability of telecommunication access.<\/p>\n\n\n\n
5. Security<\/p>\n\n\n\n
Public service processes and products must be able to provide a sense of security and legal certainty to service recipients.<\/p>\n\n\n\n
In addition to referring to the principles of public service delivery, it is also important to apply minimum standards in public services. The standards that must be applied include:<\/p>\n\n\n\n
1. Procedure<\/p>\n\n\n\n
2. Service Time<\/p>\n\n\n\n
3. Cost<\/p>\n\n\n\n
4. Products \/ Results<\/p>\n\n\n\n
5. Sarana Prasarana<\/p>\n\n\n\n
6. Officer Capacity<\/p>\n\n\n\n
Provision of Public Services<\/strong><\/p>\n\n\n\n In order to encourage the fulfillment of citizen needs through public services, of course it requires a party as a public service provider. Public service providers in Indonesia are carried out by three parties, namely the State, the Business World and Independent Institutions.<\/p>\n\n\n\n In addition to the organizers, there are also organizations that organize and implement public services. To encourage the optimization of the public service process, these organizers are also supervised by a state institution known as the Ombudsman Institution. Through the Ombudsman Institution, the public can submit complaints related to public service issues received.<\/p>\n\n\n\n Apart from state institutions such as the ombudsman, there are still several social accountability tools that can be used, namely:<\/p>\n\n\n\n 1. Government supervision by the DPR\/DPRD.<\/p>\n\n\n\n 2. Administrative\/procedural supervision.<\/p>\n\n\n\n 3. Audit system by state institutions BPKP and BPK as well as government internal auditors (inspectorate \/ Bawasda).<\/p>\n\n\n\n 4. Law enforcement through the police and prosecutors.<\/p>\n\n\n\n 5. Formation of a supervisory commission.<\/p>\n\n\n\n To complete the formal supervision process that has been carried out by the state, the community as beneficiaries\/stakeholders also have the right to supervise the performance and process of implementing public services to make them better. We can do this supervision directly, such as the method that has been developed in Indonesia in recent years, namely Social Audit.<\/p>\n\n\n\n By: Wasingatu Zakiyah and Hernindya Wisnuadji (Pocket Book 'When Citizens Supervise the State')<\/em><\/p>","protected":false},"excerpt":{"rendered":" Informasi tentang lamanya waktu kepengurusan dan mahalnya biaya administrasi kependudukan, ataupun berbe-litnya mekanisme birokrasi dalam kepengurusan surat keterangan miskin tentunya pernah dialami oleh sebagian besar masyarakat. Persoalan klise seperti itu masih jamak terjadi di sekitar kita, hal ini disebabkan karena pelaksanaan pelayanan publik yang ada saat ini masih belum memegang prinsip dan menerapkan standar pelayanan publik yang baik. Pada dasarnya, dalam penyelenggaraan pepelayanan publik ada beberapa prinsip yang harus dipegang. Beberapa prinsip tersebut adalah : 1.Keterbukaan Pelayanan publik bersifat terbuka, mudah dan dapat diakses oleh semua pihak. Semua informasi terkait dengan penanggungjawab\/satuan kerja pelaksana pepelayanan, prosedur\/persyaratan pelayanan, rincian waktu dan biaya penyelesaian serta hal-hal yang terkait dengan pelayanan publik wajib diinfor-masikan secara terbuka agar mudah diketahui dan dipahami oleh masyarakat. 2.Kesederhanaan Pelayanan publik diselenggarakan dengan prosedur yang tidak berbelit-belit, mudah dipahami, mudah dilaksanakan, cepat dan tepat. 3.Kejelasan Dalam pelaksanaan pelayanan publik harus membe-rikan kejelasan terkait dengan tenggat waktu penyelesaian pelaksanaan pelayanan publik, rincian biaya dan tata cara pembayaran, unit kerja yang berwenang dalam penyelenggaraan layanan serta informasi persyaratan teknis dan administrasi. 4.Keteraksesan Tempat dan lokasi pelayanan mudah dijangkau, tersedianya sarana dan prasarana kerja serta sarana pendukung lainnya yang memadahi. Selain itu untuk mendukung layanan publik maka sampai pada ke-mudahan dalam pemanfaatan system informasi dan tersedianya akses telekomunikasi. 5.Keamanan Proses dan produk pelayanan publik haruslah dapat memberikan rasa aman dan kepastian hukum kepada penerima layanan. Selain mengacu pada prinsip penyelenggaraan pelayan-an publik, penting juga untuk menerapkan standar minimal dalam pelayanan publik. Standar yang harus diterapkan meliputi: 1.Prosedur 2.Waktu Pelayanan 3.Biaya 4.Produk \/ Hasil 5.Sarana Prasarana 6.Kapasitas Petugas Penyelenggaraan Pelayanan Publik Dalam rangka mendorong pemenuhan kebutuhan warga melalui pelayanan publik, tentunya membutuhkan pihak sebagai penyelenggara pelayanan publik. Penyelenggara pelayanan publik di Indonesia dilakukan oleh tiga pihak yaitu Negara, Dunia Usaha dan Lembaga Independen. Selain ada penyelenggara terdapat juga organisasi penyelenggara dan pelaksanan pelayanan publik. Untuk men-dorong optimalisasi proses pelayanan publik maka para pe-nyelenggara tersebut juga di awasi oleh lembaga Negara yang dikenal sebagai Lembaga Ombudsman. Melalui lembaga ombudsman, masyarakat dapat menyampaikan keluhan terkait dengan persoalan pelayanan publik yang diterima. Disamping melalui lembaga Negara seperti ombudsman, masih ada beberapa alat akuntabilitas sosial yang bisa digunakan yaitu: 1. Pengawasan pemerintah oleh DPR\/DPRD. 2. Pengawasan administrasi\/prosedur. 3. Sistem audit oleh lembaga negara BPKP maupun BPK serta auditor internal pemerintah (inspektorat \/ bawasda). 4. penegakan hukum melalui kepolisian dan kejaksaan. 5. Pembentukan komisi pengawasan. Untuk melengkapi proses pengawasan yang secara formal telah dilakukan oleh negara, masyarakat sebagai penerima manfaat\/pemangku kepentingan juga berhak untuk melakukan pengawasan terhadap kinerja dan proses pelaksanaan pelayanan publik agar lebih baik. Pengawasan tersebut bisa kita lakukan secara langsung seperti metode yang bebe-rapa tahun belakangan ini telah dikembangkan di Indonesia yaitu Audit Sosial. Oleh : Wasingatu Zakiyah dan Hernindya Wisnuadji (Buku Saku \u2018Ketika Warga Mengawasi Negara\u2019)<\/p>","protected":false},"author":1,"featured_media":1694,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[98],"class_list":["post-1693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artikel","tag-pelayanan-publik"],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/posts\/1693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/comments?post=1693"}],"version-history":[{"count":1,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/posts\/1693\/revisions"}],"predecessor-version":[{"id":1695,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/posts\/1693\/revisions\/1695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/media\/1694"}],"wp:attachment":[{"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/media?parent=1693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/categories?post=1693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/perkumpulanidea.org\/en\/wp-json\/wp\/v2\/tags?post=1693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}