IDEA Association (Indonesia Idea and Analytics Association) is an organization engaged in research, advocacy, capacity building and citizen organization with a bias towards vulnerable groups whose access to basic rights services is hindered. The organization's vision is the realization of people's sovereignty in the public sphere which is marked by the fulfillment of civil and political rights, as well as the economic, social and cultural rights of the people. The organization also has a mission to encourage democratic political processes to fulfill the basic rights of citizens through policy changes, citizen empowerment and increasing public awareness.
IDEA, in collaboration with HIVOS and supported by the European Union, implemented Strengthening Public Services through the Empowerment of women-led Advocacy and social audit networks (SPEAK) program in Semarang City and Bojonegoro Regency for 20 months.
One of the efforts of the IDEA Association to improve public accountability of government services is by providing assistance to local governments. Bojonegoro Regency and Semarang City have currently used the LAPOR application as a platform for handling citizen complaints. In addition to using the LAPOR platform, the Bojonegoro Regency and Semarang City Governments are developing innovations in handling citizen complaints in the regions.
A study by the IDEA Association with consultants in March 2021 found that several technical agencies had complaint channels that were not yet connected to the LAPOR platform. This has the potential to cause obstacles in handling citizen complaints. The study above also recommends that there is a need for standardization of the description of complaint data and complaint handling in the two target areas of the program.
In order to follow up on recommendations for improving the information system in Bojonegoro Regency and Semarang City, the IDEA Association is opening recruitment for IT consultants. The duration of cooperation between the IDEA Association and consultants is approximately four months.
DUTIES & RESPONSIBILITIES
- Building or improving an information system for handling citizen complaints in Bojonegoro Regency and Semarang City.
- Facilitating Focus Group Discussions (FGD) with civil society networks and local governments at SPEAK Program locations to support improvements to the information system for handling citizen complaints.
CRITERIA
The consultant criteria for building and/or improving the citizen complaint handling information system in Bojonegoro Regency and Semarang City are as follows:
- Has a Bachelor's degree (S1) in Information Systems, Computer Science and Informatics Engineering.
- Direct experience in building information systems managed by local governments, especially those related to citizen complaint handling systems for at least 1 year.
- Individuals or teams who have experience working with district/city governments, especially at the program locations (Semarang City and Bojonegoro Regency) are an advantage in this selection process.
APPLICATION PROCEDURE
Submit a proposal containing:
- Strategy/approach/work plan that will be carried out to meet output
- Steps for completing output
- Timeline of work stages and completion
- CV of prospective consultant (CV of prospective consultant team if working in a team)
- Portfolio related to the above work
Prepare your application letter and resume (Curriculum Vitae) and send it via email to recruitmentideanalitika@gmail.com before June 27, 2021. Please include the code “Konsultan-IT-IDEA” as the title of your application email. Only qualified candidates will be called for the next stage.
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